What mortgage brokers collect from borrowers
By Arthur Teboul, DokuTrak · Published
In short
Mortgage brokers and loan officers collect pay stubs, W-2s, bank statements, tax returns and a photo ID from each borrower, plus 1099s, K-1s and business returns when income is self-employed. Requests go out at application and again before closing, when lenders usually ask for updated statements. The friction: missing pages, statements too old for the lender, and borrowers who go quiet while house hunting.
Mortgage brokers
A loan file is built from documents that show income, assets and identity. The broker collects a first set at application, then the lender’s underwriting conditions bring a second round, often for the latest pay stub or another month of statements.
Files stall on details: a bank statement with page 3 of 4 missing, a large deposit with no explanation, a pay stub older than the lender accepts, or a tax return without its schedules. Borrowers who have found a house answer fast; those still looking can go quiet for weeks while their documents age.
Request guides
More guides are published every day.
Ask once. DokuTrak does the chasing.
- Your client uploads from one link, with no account and no password.
- Reminders go out on a schedule, by default 2, 5, 10 and 14 days after the request, until the file arrives.
- With AI review switched on in your workspace (it is off by default), each upload gets a first pass that flags a file that is not the requested document or an unreadable or blurry scan. It says so when it is not sure.
- You accept every file or mark it for re-upload, and your client gets the note by email. The AI never accepts a file.