Document Collection for Mortgage Brokers, Close Before the Rate Moves.

DokuTrak is client document collection software for mortgage brokers who hit their closing timeline: a simpler alternative to a borrower portal. Secure-link uploads (no borrower login), automated reminders, one-click validation. Plans start at $79/month.
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The document collection problem in mortgage

Documents arrive one per day over two weeks

You need pay stubs, W-2s, two months of bank statements, last two years of tax returns, and gift letters. The borrower sends one at a time as they remember. Your processor keeps bumping the closing date.

Wrong version, wrong year, wrong account

Borrower sends last month's bank statement instead of the last 60 days. Sends the 2023 W-2 when you asked for 2024. Sends the checking statement instead of savings. You start a new email thread to explain. Three days later, repeat.

Rate locks expire while you wait on paperwork

You locked the rate on a 30-day window assuming closing in 22 days. Doc collection takes 18 of those 22. Underwriting finds a condition. Now you are requesting an extension, and the borrower is asking why their rate went up.

How brokers use DokuTrak

You send one secure upload link at loan application. The borrower sees a single page with every document you need, explained in plain English, with examples. They upload from their phone. You see uploads in real time, reject wrong ones in one click with a note, and hand a complete package to underwriting without the email back-and-forth.

  • Loan-type templates (conventional, FHA, VA, jumbo)

    Build a template per loan product listing every document with plain-English instructions: "Last 2 pay stubs — must show year-to-date gross earnings", "2 most recent bank statements — all pages, including blank ones, for every account on the application". Borrowers stop sending the wrong thing because the instructions are right there.

  • Automated nudges tuned for 30-day closes

    Reminders fire on an aggressive-but-polite cadence appropriate for a time-sensitive transaction. Day 2, day 4, day 7. Stress without annoyance. Your borrower moves. Your processor stops being the nag.

  • Reject wrong documents without starting a new thread

    Borrower sent checking instead of savings? Click Reject, type "I also need the savings account for the same period", hit send. DokuTrak auto-emails, re-opens that specific slot. No new intake, no re-explanation of the whole list.

  • Re-use intake across the next deal

    Closed deals become templates for similar loan types. New client with a similar profile? Send the same request structure in three clicks. First-time homebuyer? Investment property? Self-employed cash flow loan? Template each one.

Why mortgage specifically

Mortgage has the worst document-collection dynamics of any professional service vertical we work with. Volume is high (12–20 documents per borrower). Time pressure is extreme (30-day rate locks, 45-day purchase contracts). And the borrower is typically a first-time homebuyer who has never seen half of these documents before (“What is a 4506-T? What is a tax transcript? Where do I get that?”).

For a single document already on your desk, our free pay stub checker and bank statement usability check say whether the file is the right document, legible, and shows the period it covers.

Every hour you save in document collection is an hour closer to closing, which is an hour less of rate-lock-expiration risk, which is an hour less chance the deal dies. Plans start at $79/month Solo, a small cost next to a single commission.

Built for independent brokers, small brokerages (1–20 LOs), and loan officers at bigger shops who want their own workflow. Integrates alongside your LOS (Encompass, Calyx, Floify) — you collect via DokuTrak, download the complete package, upload to your LOS. Native LOS integrations are not available.

What's included for your mortgage brokerage

$79/month Solo

14-day free trial, no card. Add one only to keep going. Cancel in the app.

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Mortgage brokerage FAQs

Does DokuTrak integrate with Encompass, Calyx, or Floify?

Not natively yet. Current workflow: borrower uploads to DokuTrak, loan officer downloads the complete package (one click, zip file preserving document names and metadata), and uploads to the LOS. DokuTrak has no Encompass or Calyx integration today, and we do not put a date on one. Floify is a direct competitor on intake, so no integration planned there. If your brokerage would benefit from a specific integration, email arthur@dokutrak.com.

Can borrowers upload from their phone?

Yes. secure upload link works on iPhone, Android, tablet, laptop — anything with a browser. Borrowers can take photos of paper documents (W-2s, paper pay stubs, IDs) and the photo uploads directly. HEIC (iPhone format) supported. Borrowers can do it at lunch, on the couch, in the car.

Is DokuTrak suitable for compliance-sensitive loan documentation?

Documents are AES-256 encrypted at rest, TLS 1.3 in transit. Full audit log on every access. Note: we host in Paris, France — if your compliance team has US data residency requirements, review with them before onboarding. DokuTrak is the transport and storage layer; you remain responsible for your downstream LOS compliance and retention. Security documentation available on request under NDA for your compliance review.

How does DokuTrak compare to Floify?

Floify is a mortgage-specific POS (point-of-sale) platform with deep LOS integrations — it does a lot of mortgage-specific things DokuTrak does not. DokuTrak is a horizontal document-collection tool used across law, accounting, mortgage, consulting, and more. The advantage: simpler, cheaper ($79/month Solo vs Floify's higher starting price), and the secure upload link (no borrower login) removes portal friction from document intake. The tradeoff: no native LOS integrations (yet). If you want mortgage-only features and are willing to pay for them, Floify. If you want the fastest path to documents in hand, DokuTrak.

What if the borrower refuses to use the portal?

There is no portal to refuse: no account, no password. They click the email link on their phone, see a list of documents, tap Upload. If a borrower genuinely cannot, you can always download their emailed attachments and upload them into DokuTrak yourself so the rest of your workflow stays centralized.

Can I share the intake dashboard with my processor?

Yes. Add your processor and any LO team members with the right Solo, Team, or Agency plan. Everyone sees the same dashboard. Your processor handles day-to-day upload review; you step in for exceptions and final sign-off. Every action logged.

Go further

Stop chasing client paperwork.

14-day free trial, no card. Add one only to keep going. Cancel in one click if it doesn't fit.
Start your 14-day free trialSee pricing