What financial advisors collect from clients
By Arthur Teboul, DokuTrak · Published
In short
Financial advisors and planners collect investment and retirement statements, recent tax returns, bank statements, 1099-R and SSA-1099 forms, pay stubs and a voided check from each client. Requests go out at onboarding, when accounts are transferred and before each annual review. The friction: outside accounts left out, a tax return without its schedules, and clients who promise to send things after the meeting.
Financial advisors
A plan is built on a full picture of the client’s money, including accounts held elsewhere. Advisors ask for statements for every account, the latest tax return to see income and brackets, and income records for retirement planning, then ask again each year to update the plan.
Onboarding stalls when the client sends the accounts they remember and not the old 401(k) at a previous employer, or when a statement shows a summary page without the holdings. After the first meeting, documents trickle in, so one precise request per document works better than a long list.
Request guides
More guides are published every day.
Ask once. DokuTrak does the chasing.
- Your client uploads from one link, with no account and no password.
- Reminders go out on a schedule, by default 2, 5, 10 and 14 days after the request, until the file arrives.
- With AI review switched on in your workspace (it is off by default), each upload gets a first pass that flags a file that is not the requested document or an unreadable or blurry scan. It says so when it is not sure.
- You accept every file or mark it for re-upload, and your client gets the note by email. The AI never accepts a file.